Ten Modern Myths →
“The myth of management: This claims that people can be managed like warehouses and airports, and that some other people are especially good at it. This is entirely wrong, although it has spread over the UK like the grey goo that some fear nanotechnology would unleash (manotechnology, perhaps, and just as lethal). People can be persuaded, and ordered, given incentives and penalties, suppressed and killed, but not managed. Human affairs can be administered, but administration is not management. One administers to people and their needs. One tries to manage them by ignoring whichever of their needs is inconvenient and by treating them as a mere means to your own ends. But, mirabile dictu, people treated like that become irritable and subversive and quite quickly unmanageable … ”
